not quite there

Fed Ex lost the last 5 documents I was resending to my agency! The beloved Home study, which started of as $1200, then with revisions add $300, more revision $300 more and now $150 more because agency still was not happy, new agency and only HS agency have not played well together, so last Thursday picked them up and then sent to FCL overnight Saturday delivery for $85 more, plus $75 to the Secretary of WA, but worse then the money, I was done! 100% done they were sending my stuff to Russia today!! Not after review not next week T O D A Y !!!!
Well Sunday agency emailed, no HS, fed ex said oops sorry by 8 am Monday, and then at 10;05 EST they claimed to have dropped it off on the door step. 1024 agency emails me to say they did not get it and they had called Fed Ex and no one was calling them back and well, I went to my local Fed Ex store, where I go 2 plus times a week, for work, and they said oops to bad call the 800 number, well not quite good enough for me so they Asst Manager got involved and finally at 8pm EST someone calls agency to tell them the package was dropped off across the street next to the mailbox. Agency is pissed off too, it should have been there Saturday, not today, it should have been there by 8am, no, and just left across the street, is so WRONG! Now I love fed ex, they are always good to me, this is the first time I have ever had an issue with them. But this is really a big one! They told me 329pst that the driver would call me, I called them back at525pm and did not here back and then now I just called the manager at 828pm and she said she would start calling around to try to figure out why the driver did not call me back.